Some codes only apply to metropolitan France, please enter your delivery address first before entering the code.
Firstly, check the details of your credit card and the information provided to Pest.shop is correct (last name, first name, etc.). Then please try again. We invite you to try from a different browser than the one you use (Chrome, Safari, Firefox). You can also contact your bank to find out if any threshold has been met that would block the authorization of your payment.
If the problem persists, then please contact our customer service.
Once your order has been confirmed, you will receive a confirmation email.
All orders placed before noon from Monday to Friday are shipped the same day.
In the event of a busy period, such as the launch of a new collection and the start of Sales, this preparation time can be extended to allow our team to carefully prepare each order!
Once sent, you will receive a shipment confirmation email indicating the tracking number of your package. For more information, you can also consult your account in the "Delivery" section.
First of all, check your spam if the confirmation email has not slipped in! ;)
The order confirmation email is immediately after taking the order. If you have not received it and you have not been charged to your bank account/PayPal, this means that your order has not been validated. Thank you for ordering again.
If you have been charged to your account but have not received a confirmation email, please contact us with as much information as possible (the name and email used during the order, a possible order number if you have one…) on the email serviceclient@bindiatelier.com
The delivery email is sent once the package has been sent. If you do not receive a shipping confirmation email within 3 working days of your order, please contact customer service to ensure that your order has been taken into account.
Please send us an email as soon as possible to serviceclient@bindiatelier.com with the subject "URGENT", indicating your order number and the desired change. We will do our utmost to take it into account but cannot guarantee it!
You can track your order using the tracking number on your shipping confirmation email. If you can't find your tracking number, email us at serviceclient@bindiatelier.com and we'll let you know.
For Colissimo follow-up click on this link: www.colissimo.fr/particuliers/suivre_un_colis
If you have not received your order within 7 days of the notification of dispatch, please contact us at serviceclient@bindiatelier.com with the number of your order and the name used for the order.
In the event of a delivery failure (the parcel could not be received within the allotted time, delivery address provided during the incorrect order...) and return to our warehouses, we will contact you in order to define the procedure to follow.
Either we will refund the items (any shipping costs/taxes incurred by Bindi Atelier on the way and return will be deducted from the value of the order), or we will organise a new shipment, which will be invoiced to you again.
